sovowin | Privacy Policy – Your Data, Kept Safe

1. Introduction

Sovowin is a trusted online Sports Betting and lottery platform serving users in Bangladesh. We understand that the information you share with us is highly sensitive. That's why Sovowin's Privacy Policy is built on complete transparency — so you know exactly what we do and don't do with your data.

This Privacy Policy applies to your use of Sovowin's website and mobile platform. By using any Sovowin service, you confirm that you have read and accepted this Privacy Policy.

The Bengali version of this policy is the original and authoritative text. In the event of any dispute, the Bengali version shall prevail.

2. What Information We Collect

Sovowin only collects information that is necessary to deliver our services and maintain security. A detailed breakdown is provided below:

Data Type	Example	Mandatory?
Identity information	Full name, date of birth, national ID number	Yes
Contact information	Mobile number, email address	Yes
Financial Information	Mobile banking number, transaction history	Yes
Device information	IP address, browser type, operating system	Automatic
Usage Information	Login times, betting history, page visits	Automatic
Location Data	Country and city (IP-based)	Automatic

What We Do Not Collect

Full bank card numbers or CVV codes.
Your social media password or login credentials.
Sensitive biometric data without your consent.
Personal data purchased or collected from third parties.

3. How We Collect Information

Sovowin collects information through several methods. We are committed to keeping you informed about each of them.

Direct Collection

Information you provide when completing the registration form.
Documents uploaded for KYC verification.
Information provided when contacting our support team.
Financial information provided during payment and withdrawal processes.

Automatic Collection

Browsing data collected via cookies and tracking technologies.
Log files that record IP addresses and access timestamps.
Device type, screen resolution, and browser version.

We will never ask for your password, OTP, or card number over a phone call or SMS. If you ever receive such a request, Help Center let us know.

4. Use of Information

Sovowin uses your information solely for the purposes listed below and for no other use.

Service operations

To create, verify, and manage your account.
To process betting, lottery, and payment transactions.
To personalize bonus and promotional offers.
To provide customer support and resolve complaints.

Security & Compliance

To prevent fraud, money laundering, and illegal activity.
To verify age and protect minors.
To maintain compliance with legal and regulatory authorities.
To detect and prevent unauthorized access to your account.

Platform Development

To analyze usage patterns and improve service quality.
To evaluate user experience for new feature and product development.
To identify and resolve technical issues.

5. Data Sharing Policy

Sovowin does not sell, rent, or trade your personal data. However, certain information may be shared with third parties in the limited circumstances below:

Service Providers

Minimum necessary data may be shared with trusted partners for payment processing, KYC verification, and technical infrastructure management. These partners are required to uphold the same privacy standards we do.

Legal Obligations

In cases involving court orders, government directives, or legal investigations, certain information may be required to be shared in accordance with applicable laws of Bangladesh.

Business changes

In the event of a company merger or acquisition, your data may be transferred to the new entity, but the protections under this Privacy Policy will remain in effect.

Outside of the cases listed above, Sovowin will not disclose your information to any third party under any circumstances.

6. Cookies Policy

Sovowin's website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Cookie Types

Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
Performance cookies: To remember your preferences and improve site performance.
Analytics Cookies: Helps analyze site usage patterns.
Marketing cookies: To show you relevant offers — you can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site.

7. Data Security Measures

Sovowin uses industry-standard technologies and practices to protect your data. Our security framework is outlined below:

Technical Security

SSL/TLS Encryption: All data transmissions occur through encrypted channels.
Data encryption: Sensitive data stored on our servers is kept in encrypted form.
Firewall & IDS: Advanced security measures to prevent unauthorized access.
Two-Factor Authentication (2FA): An extra layer of security for your account.

Organizational security

Only authorized personnel are permitted to access user data.
Regular security audits and penetration testing are conducted.
In the event of a data breach, affected users will be notified within 72 hours.

Please note, however, that no one can guarantee absolute security on the internet. Keep your password strong and never share it with anyone.

8. Data Retention Period

Sovowin does not retain any data longer than necessary. How long we keep your information depends on its type and purpose:

Account Information: For the duration of active account use and up to 5 years after closure (as required by law).
Transaction history: 7 years (in accordance with financial regulatory requirements).
Cookies & Session Data: At the end of a session or after a maximum of 2 years.
Support Contact: 3 years from the date of contact.
KYC documents: 5 years after account closure.

Once the retention period expires, your data is securely deleted or anonymized.

9. Your Rights

Sovowin believes you should have full control over your data. You have the following rights:

Right to Access Your Data

You may request to know what information we hold about you.

Right to rectification

You can request corrections to any inaccurate or incomplete information.

Right to erasure

You may request deletion of your data under certain circumstances.

Right to Object to Processing

You can object to your data being used for marketing or profiling.

Data Portability

You may request a copy of your data in a structured format.

Right to Restrict Processing

You may request that we restrict the use of your data under certain circumstances.

To exercise any of these rights, privacy@sovowin.netEmail us at or Help Center Get in touch. We'll respond within 30 days.

10. Protection of Minors

Sovowin's services are intended for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor is using our services, the account will be immediately closed and all collected data will be deleted.

If you suspect a minor is using this platform, please notify us immediately.

11. Changes to the Privacy Policy

Sovowin may update this Privacy Policy from time to time. For any significant changes, we will:

Members will be notified in advance via email or SMS.
We will display a clear notice on the website.
We will display a "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us through the following:

Email: privacy@sovowin.net
General Support: support@sovowin.net
Help Center: help-center Live Chat on Page

For privacy-related requests, we aim to respond within 30 business days.

For urgent security issues, email our support team with the subject line "URGENT" — we will respond within 24 hours.

Sovowin Privacy Policy — your data is completely safe with us

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